Privacy Policy
Last updated: October 2026
1. Introduction
Ogan Overseas ("we", "us", "our") operates the Ogan Millets website. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you place an order (name, email address, phone number, delivery address), create an account on our website, contact us via our contact form or email, or subscribe to our newsletter. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected via cookies and similar tracking technologies.
3. How We Use Your Information
We use your information to process and fulfil your orders including payment processing and delivery, to send order confirmations, shipping updates, and delivery notifications, to respond to your customer service queries, to send promotional emails and offers (only if you have opted in), to improve our website, products, and services, and to comply with legal obligations under Indian law.
4. Payment Security
All payment transactions on our website are processed through secure, PCI-DSS compliant payment gateways (including Paytm). We use SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our website. We do not store your full credit/debit card details on our servers. Payment information is handled directly by our payment gateway partners.
5. Sharing of Information
We do not sell, trade, or rent your personal information to any third party. We may share your information only with delivery partners solely to fulfil your order (name, address, phone number), payment gateway providers to process your payment securely, and legal authorities if required by law or court order. We do not share your personal data with any unauthorised third parties for marketing or commercial purposes.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for a minimum of 7 years as required by Indian tax and accounting laws.
8. Your Rights
You have the right to access, correct, or request deletion of your personal data held by us. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
For any privacy-related queries, please contact: Ogan Overseas. Email: [email protected]. Support hours: Monday – Saturday, 11:00 AM – 5:00 PM IST.